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What You Need to Know About Your mataharitoto Account

When you open an account with mataharitoto, you're agreeing to clear, specific rules that protect both you and us.

Account eligibility rulesPayment and withdrawal termsDispute and resolution processYour account security responsibilitiesHow we handle your data

Explore the Lobby Read FAQ

Our Terms Apply to Every Account and Transaction

mataharitoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms are the agreement between you and mataharitoto for all activity on our platform. They cover your account creation, your right to access the lobby, how deposits and withdrawals work, and what conduct we expect. By opening an account, you confirm you meet local eligibility

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requirements, which depends on local law where you are in Indonesia. Your account is personal and non-transferable; you're responsible for keeping your login details secure and for all activity under your account. We reserve the right to suspend or close an account if we find a
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breach of these terms or suspicious activity. Deposits via DANA, OVO, GoPay and QRIS are processed according to each payment partner's terms as well as ours. Withdrawals are verified against your account history before they clear. If you dispute a transaction or believe an error occurred,
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you have the right to contact our support team within 30 days of the transaction date.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us if You Have Questions About These Terms

Our support team can clarify any part of these terms, help you understand your account obligations, or assist if you think a rule has been broken.

Live Chat Open a chat window from your account dashboard or the lobby homepage. Our team responds during support hours every day, and we can walk through any term or rule in real time.

Email Support Send your question to our support email address listed in your account settings. We review policy queries within 24 hours and provide a detailed reply to clarify our terms.

Account Settings Open the Terms & Conditions link in your account settings to review the full policy text anytime. You can also find the dispute process and escalation contact information there.

HOW WE OPERATE

Your Data, Your Account, Your Control Within Our Rules

We take the obligations in these terms seriously because they're how we keep your account and your money safe.

Data Security

Your account password, payment details and transaction history are encrypted and stored securely. We do not sell or trade your data. Access is restricted to support staff who need it to help you.

Cookie and Tracking

We use cookies to keep you logged in, remember your preferences and detect fraudulent activity. You control cookie settings in your browser. Blocking cookies may limit your ability to use some account features.

Transaction Records

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal is logged in your account history. You can download or review these records anytime to verify your activity.

Account Access Rights

You can request a complete copy of all data we hold about you, and you can ask us to correct any errors. We process these requests within 14 days. Contact support with your request.

Retention Policy

We keep your account data while your account is active and for two years after you close it, unless local law requires longer. Transaction records are retained for dispute resolution purposes.

Dispute Escalation

If you disagree with how we've applied these terms, you can escalate to our senior support team. We'll review the dispute and provide a written response within 10 business days.

Answers to Questions You're Likely Asking

Read through these frequently asked questions to find quick answers about your rights, how disputes are handled, what happens to your account and how our terms change over time. If you don't see your question here, our support team is ready to help.

You can request account closure anytime through your account settings or by contacting support. We'll process pending withdrawals first, then close your account. Any remaining balance is paid to your registered payment method. After closure, you have 30 days to request all your data before retention begins.

Report any disputed transaction within 30 days of the date it occurred. Include your transaction ID and the reason for the dispute. We'll investigate by checking records with your payment partner (DANA, OVO, GoPay or QRIS) and respond with a resolution within 10 business days.

You can update your email address, phone number and password anytime in your account settings. Changes to your name or identity documents must be verified. Contact support with new documents and we'll review them within 5 business days before updating your account.

We suspend accounts for suspicious activity such as multiple failed login attempts, use of automated tools, fraud, money laundering, or breach of these terms. We notify you of the reason and suspension length. Serious breaches may result in permanent closure and forfeiture of remaining balance.

We update these terms when necessary to reflect changes in local law, payment methods or platform features. We notify you by email at least 14 days before major changes take effect. Continued use of your account after the change date means you accept the updated terms.

Account eligibility depends on local law in your location within Indonesia. You must be of legal age to gamble where you live. Provide accurate, verifiable information during signup. We may ask for identity confirmation before processing your first withdrawal to comply with local regulations.

Each person may hold only one active account on mataharitoto. If we discover duplicate or fraudulent accounts, we close them without warning and may forfeit balances. If you accidentally opened a second account, contact support immediately to have it closed before we find it automatically.

What You Need to Know About Your mataharitoto Account

Contact Us if You Have Questions About These Terms

Your Data, Your Account, Your Control Within Our Rules

Data Security

Cookie and Tracking

Transaction Records

Account Access Rights

Retention Policy

Dispute Escalation

Answers to Questions You're Likely Asking

01 What happens if I want to close my account?

02 How do you handle disputes about deposits or withdrawals?

03 Can I change my personal information after I open my account?

04 What conduct will result in account suspension?

05 How often do these terms change, and will you tell me?

06 Who can open an account, and what are the age and location rules?

07 What is your policy on multiple accounts per person?

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