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How We Protect Your Account and Information

When you open an account with mataharitoto, we take your privacy seriously. Your personal details, payment information, and account activity are encrypted and stored securely.

Encrypted account accessSecure payment handlingYour data, your control
mataharitoto How We Protect Your Account and Information
REACH US ANYTIME

Contact Our Privacy Team

Email Support Send privacy requests or data access inquiries to our data team at [email protected]. We aim to respond within 5 business days.
Live Chat Available 24/7 in your account under Help. Our team can explain which data we hold and walk you through deletion requests.
Account Settings Manage your privacy preferences directly in your account dashboard—control marketing emails, opt-out of analytics, or request a data export anytime.
HOW WE OPERATE

Data Security and Your Rights

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS use industry-standard 256-bit SSL encryption. Your wallet balance and transaction history are encrypted end-to-end.

Withdrawal Verification

Before we send funds back to your payment method, we verify your identity and confirm the withdrawal request matches your registered account. This step protects against unauthorized access.

Data Retention

We keep your account data for as long as your account is active. After closure, transaction records are retained for 7 years to meet local accounting requirements, then securely deleted.

Cookie Use

We use cookies to remember your login, track your gameplay for analytics, and prevent fraud. You can manage cookie settings in your browser; some features may be limited if you block them all.

Third-Party Sharing

We share only essential data—your name and account ID—with payment processors and our live casino studio partners. We never sell your data to advertisers or data brokers.

Access and Deletion

You can request a full export of your personal data or ask us to delete your account anytime. Contact [email protected] with your account email and we'll process it within 10 business days.

Privacy Policy Frequently Asked

Yes. Log into your account, go to Settings > Privacy, and tap 'Request My Data.' We'll email you a full report of your personal details, deposit and withdrawal history, and login records within 5 business days.

We keep your DANA, OVO, GoPay or QRIS account details securely encrypted only while you're actively using them for deposits or withdrawals. Once you remove a payment method, we delete it within 30 days unless a pending transaction is still in progress.

Your password is never stored in plain text. We use bcrypt hashing, a military-grade encryption method, so even our staff cannot see your password. Only you can reset it via email verification if you forget it.

Your account access is deactivated immediately. Personal data like your name and email are deleted within 30 days. Transaction records stay for 7 years per local tax law, then are permanently erased. You can request earlier deletion by emailing [email protected].

We share only your account ID and first name with our live casino partners so they can recognise you at the table. Game studios never receive your payment details, email, or phone number. Your full identity stays private with us.

Open your account settings, go to Notifications, and toggle off 'Promotional Emails.' You'll still get account alerts like login attempts and withdrawals. You can also click 'Unsubscribe' at the bottom of any email we send you.

Contact us immediately via live chat or email [email protected] with details of the suspicious activity. We'll freeze your account, investigate, and help secure it. Change your password right away and enable two-factor authentication in your settings.